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© 2022 Xerox Corporation. All rights reserved. Xerox® is a trademark of Xerox Corporation in the U.S. and/or other countries.

CareAR is a trademark of CareAR Inc. BR34366

New Augmented

Reality Support

Augmented reality is now powering our customer support team.

With the help of CareAR

TM

, A Xerox Company, and its

augmented reality platform, we can see what you see virtually

and help fix the issues faster as if we were with you.there

CareAR

®

Assist enables using circles, arrows, our support team to provide annotated guidance

and other shapes that “stick” in the space displayed i n the live video shownyour mobile device.

This enables faster diagnosis and problem resolution, plus creates an engaging customer

experience. At the same time, remote support keeps everyone safe.

WHAT IS AUGMENTED REALITY?

Augmented reality computer-is an interactive experience in which generated images—

sometimes in 3Dare overlayed in real time onand viewed —to the digital images of realworld

using : a camera.Support includes

•S

S

S

SSee what I see

ee what I see

ee what I see

ee what I seeee what I see – expert Our support becomes immersed in your environment usingthe

device’s expert rear videocamera. This gives the a visual display ofwhat needs attention.

•Real

Real

Real

RealReal-

-

-

--time graphical guida

time graphical guida

time graphical guida

time graphical guidatime graphical guidance

nce

nce

ncence – Experience real-time , guidanceusingannotationssuch as

arrows, pulsating circles, and other featureswhich are overlayed , on the live video. These

graphical instructions they “stick” to where are drawneven when the mobiledevice is

pointed at another object andthen re - pointed to the original object.

•Priv

Priv

Priv

PrivPrivacy

acy

acy

acyacy

– Only therear-facing camera is used so you are not seen.

YOUR BENEFITS

Graphical guidance resolves the problem faster by:

•Enabling Xerox customer support to see exactly what you see for faster diagnostics

•Eliminating miscommunication abecausennotations prioritize what to focus on

•Showing the problem and visually identifying the to resolve rather than steps it just

explaining them

•Not waiting for an engineer and keeping everyone safe

HOW DOES XEROX SUPPORT WORK WITH CAREAR?

We invite will youtoa CareARAssistsession viaa text message or email. Then youwill be

prompted to either download the CareAR Assist app on your mobile deviceor join the support

session browserusing a web . Please make sure you arenear the equipment requiring support.

The connection is secure and safe.

Get C areARAssist from

A pple app store

Get CareAR Assist on

GP oogle lay

CLICK IMAGE TO WATCH VIDEO

WHAT DO I NEED?

An Android or an iOS device with the

following minimum requirements:

Mobile

D evice

Native

A pp

Mobile

Browser

iOS iOS 11+Safari

/WebKit

11+

Android 9+ Android

Google

C hrome

28+, M ozilla

F irefox24+,

O pera

mobile 12+

Termékspecifikációk